Returns & Refund Policy
Effective Date: June 2025
Welcome to Casablanca Shirt. We want you to be completely satisfied with your purchase. If you’re not entirely happy with your clothing order, you may return eligible items within 14 days of receiving your order, subject to the conditions outlined below.
1. Return Eligibility
To be eligible for a return, items must meet the following criteria:
Must be unworn, unwashed, and in original condition
All original tags and labels must be attached
Items must be returned in their original packaging
Clothing must be free from stains, perfume, deodorant marks, or other signs of wear
We reserve the right to refuse returns that do not comply with these conditions. Returned items that do not meet our policy will not be accepted and may be sent back to you.
2. Non-Returnable Items
The following items cannot be returned:
Clothing that has been worn, washed, or altered
Items returned without original tags or packaging
Custom or personalized items (unless damaged or faulty)
Items returned after 14 days from delivery
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time: Returns are typically processed within 5–7 business days of receipt
Refund Method: Refunds are issued to your original payment method, excluding delivery fees
Bank Timeframe: It may take up to 14 days for the refund to reflect in your bank or card statement, depending on your provider
We currently do not offer store credit or exchanges. If you need a different size or item, you will need to place a new order.
4. Faulty or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please email us at contact@casablancashirt.com within 7 days of delivery.
We will arrange a return and provide a full refund (including delivery charges) for any faulty or incorrect item.
5. Return Instructions
To return an item:
Email us at contact@casablancashirt.com with your order number, reason for return, and item details
We will reply with return instructions and the return address
Carefully pack your item with all original tags and packaging
Ship the package via a tracked service to ensure delivery
Please note: Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
6. Return Abuse Policy
To protect our service for all customers, we monitor return activity. If we detect unusual or excessive return patterns, we reserve the right to:
Refuse future returns
Cancel or limit future orders
Suspend or terminate customer accounts
Please shop responsibly and reach out if you have sizing or product concerns before ordering.
Contact Us
If you have any questions about your order, return, or refund, our team is here to help.
📧 Email: contact@casablancashirt.com
🌐 Website: https://casablancashirt.com
Would you like this turned into a styled HTML section for your WordPress site or pasted into a legal page using Elementor?