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Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
How long will it take for my order to ship?
Orders are typically processed and shipped within 1–2 business days after your purchase is confirmed. Delivery times may vary based on your location and the shipping method selected at checkout.
Do you offer free shipping?
Yes, we occasionally offer free shipping promotions. Please check our homepage or subscribe to our newsletter to stay updated on shipping offers.
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, we may be able to update your shipping address. Please contact us immediately at contact@casablancashirt.com with your order number and the correct address.
What if my package is delayed or lost?
If your order is delayed or lost, reach out to us at contact@casablancashirt.com. We’ll work with our delivery partners to investigate the issue and provide a resolution as quickly as possible.
Payment Information
What payment methods do you accept?
We accept major payment methods including Visa, MasterCard, American Express, and PayPal. Additional local payment options may be available depending on your country.
Is my payment information secure?
Absolutely. All transactions are processed through secure SSL encryption and trusted payment gateways to ensure your payment details are fully protected.
Can I use multiple payment methods for my order?
Unfortunately, we do not support split payments at this time. Each order must be paid using a single payment method.
When will I be charged for my order?
Your payment will be charged at the time of purchase. If your payment is unsuccessful, your order will not be processed.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I return an item?
Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Yes, sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, we will process the refund within 5-7 business days.